Business Details
15 Years
experience
Your Trusted Travel Partner for Cruises & Disney Vacations
Founded in 2011, Premier Custom Travel emerged from Chris Grum's lifelong passion for travel and his vision to create a personalized service that prioritizes client needs. With decades of combined experience in the travel industry, our team specializes in crafting tailored cruise itineraries, Disney destination experiences, and all-inclusive resort vacations. We pride ourselves on offering expert guidance, transparent pricing, and 24/7 support to ensure every journey exceeds expectations.Our commitment to continuous education and industry certifications ensures clients receive authoritative advice on global travel options. Recognized for exceptional service, we actively engage with local communities and maintain partnerships with leading travel suppliers to deliver unparalleled value. Every booking supports a locally-owned business dedicated to transforming travel planning into a stress-free, rewarding experience.
Services
Cruise Bookings
Disney Vacations
All-Inclusive Resorts
Theme Park Tours
Group Travel Planning
Honeymoon Registry
Travel Insurance
Gift Cards
Vacation Packages
Cruise Parking
Details
- Year established: 2011
Highlights and features
- Certified travel consultants with supplier-specific training
- 24/7 availability for personalized travel assistance
- Transparent pricing with no hidden booking fees
- Locally-owned business supporting community initiatives
- Proven track record with thousands of satisfied clients
What people say
Exceptional service
Knowledgeable consultants
Stress-free planning
Perfect vacation execution
Personalized attention
Services
Cruise Bookings
We specialize in booking cruises across 50+ lines with expert guidance on ship selection, cabin types, and itinerary optimization. Our consultants provide transparent pricing breakdowns, specialty dining recommendations, and pre-cruise documentation assistance. Clients receive 24/7 support before and during voyages, including emergency rebooking assistance and port excursion coordination.
Disney Vacations
Our Disney destination experts create customized itineraries for Walt Disney World, Disneyland, and Disney Cruises. Services include park ticket selection, FastPass+ reservations, dining plan recommendations, and special occasion enhancements like birthday celebrations. We offer insider knowledge on seasonal events, crowd management strategies, and Disney vacation payment plans.
All-Inclusive Resorts
We book luxury all-inclusive resorts like Sandals and Beaches with personalized attention to guest preferences. Our service includes room category comparisons, amenity explanations, and value-maximizing package selections. Clients receive pre-travel checklists, airport transfer coordination, and on-site concierge contact information to ensure seamless tropical getaways.
Group Travel Planning
Our team specializes in organizing group travel for weddings, family reunions, and corporate events. We handle block reservations, payment plans, and special group amenities while maintaining individual traveler flexibility. Services include dedicated group website creation, itinerary synchronization, and on-site liaison coordination for stress-free group experiences.
Travel Consultation
We offer comprehensive travel consultation services covering destination selection, budget optimization, and itinerary customization. Consultants provide detailed comparisons of travel options, risk assessments, and value-added recommendations. Our service includes document organization, travel insurance guidance, and 24/7 emergency contact support for complete travel peace of mind.
People
Chris Grum
Founder/President
With 15+ years in travel consulting, Chris Grum combines broadcast industry expertise with hands-on travel planning experience. Recognized in 2022 to CLIA's Hall of Fame, he specializes in cruise logistics and Disney destination planning, personally handling complex bookings and client education.
Scott McAlister
Founding Consultant
Co-founder Scott McAlister brings extensive cruise line knowledge and corporate travel expertise. As a senior advisor, he focuses on luxury travel packages and group bookings, maintaining certifications in major cruise line programs and destination wedding planning.
Danielle Gonyea
Travel Consultant
Certified specialist Danielle Gonyea excels in personalized travel coordination, known for proactive communication and attention to special requests. She manages complex itineraries and provides multichannel client support, earning consistent praise for responsiveness and detail orientation.
Otto
Office Kitty
Official mascot Otto brings feline charm to the office environment, serving as honorary cruise cat and stress-relief specialist. While not involved in bookings, Otto maintains high morale among the travel consultant team.
Questions
How do I get started with vacation planning?
Contact us via phone or online form for a free consultation. Our certified consultants will discuss your preferences, budget, and travel goals to create personalized options.
Are there booking fees for your services?
We never add service charges or hidden fees. Our compensation comes from travel suppliers, allowing us to offer competitive pricing with complete transparency.
What if my travel plans change?
We provide flexible booking options and 24/7 support. Our team will work directly with suppliers to modify reservations, ensuring minimal penalties and maximum flexibility.
How do you handle travel emergencies?
Our consultants provide personal contact numbers for urgent issues. We coordinate directly with suppliers for rebooking assistance, medical emergencies, or unexpected disruptions.
Can you help with special occasion travel?
Yes! We specialize in creating memorable experiences for anniversaries, honeymoons, and milestone celebrations with customized decorations, dining arrangements, and surprise elements.
Do you offer group travel discounts?
We secure preferential group rates and amenities through supplier partnerships. Our team manages all coordination aspects while maintaining individual booking flexibility for group members.
