Business Details
40 Years
experience
Your Trusted Travel Agency in Lake City, FL
Established in 1986 by Kay Harrelson, we have built a reputation as a premier travel agency serving Lake City, Florida, and North Florida. Our commitment to meticulous planning ensures every aspect of your journey is seamless, from flight arrangements and hotel reservations to cruise bookings and car rentals. Accredited by ARC, IATAN, and a member of Ensemble Travel Network, we combine decades of expertise with personalized service.Our team of seasoned travel advisors specializes in crafting tailored experiences, including escorted group tours, river cruises, and luxury hotel stays with exclusive amenities. We pride ourselves on staying ahead of industry trends through continuous education and firsthand travel experience. Our motto, 'We are Going Places,' reflects our dedication to helping clients explore the world with confidence and ease.
Services
Cruise Bookings
Group Travel
Hotel Reservations
Car Rentals
Travel Insurance
Escorted Tours
River Cruises
Airfare Search
Passport Assistance
Luxury Resorts
Details
- Year established: 1986
Highlights and features
- We offer 38 years of expertise in crafting personalized travel experiences.
- Our accreditations with ARC and IATAN ensure industry-standard professionalism.
- We provide exclusive Ensemble Travel amenities like room upgrades and resort credits.
- Our team attends industry seminars and travels globally to maintain specialist knowledge.
- We handle all travel logistics including passports, visas, and health advisories.
Associations and certifications
- ARC
- IATAN
- Ensemble Travel Network
Services
Cruise Bookings
We specialize in booking ocean and river cruises worldwide, including luxury lines like Viking and Regent Seven Seas. Our services include cabin selection, excursion planning, and exclusive amenities. With partnerships across major cruise lines, we ensure competitive pricing and personalized itineraries for every traveler.
Group Travel
Our escorted group tours cover destinations like Europe, the Caribbean, and Alaska. We handle logistics for groups of all sizes, including airfare, accommodations, and daily excursions. With dedicated tour managers like Linda Kolnes, we provide seamless experiences for multi-destination trips and themed cruises.
Hotel Reservations
Through Ensemble Travel Network, we offer access to 4- and 5-star hotels with exclusive benefits. Services include booking luxury resorts, securing room upgrades, and arranging special amenities like breakfast credits. Our clients receive preferential treatment at top properties worldwide through our industry partnerships.
Travel Insurance
We provide comprehensive travel insurance plans to safeguard against unforeseen events. Coverage includes trip cancellations, medical emergencies, and travel disruptions. Our advisors help clients select policies tailored to their specific journeys, ensuring peace of mind for domestic and international travel.
Passport Assistance
Our team guides clients through passport and visa requirements for international travel. We provide up-to-date information on entry regulations, health advisories, and documentation deadlines. This service ensures travelers meet all legal requirements while avoiding common pitfalls that could disrupt their plans.
People
Kay Harrelson
Founder
Founded Kays Tour and Cruise in 1986 with a passion for travel. Pioneered personalized service approach that remains our foundation. Active in agency operations until her passing in 2016.
Ovidiu Deaconescu
Owner
Current owner with extensive travel industry experience. Oversees agency operations and strategic direction. Committed to maintaining the personalized service standards established by Kay Harrelson.
Linda Kolnes
Group Travel Specialist
Manages escorted group tours and complex itineraries. Brings destination expertise to clients planning multi-component trips. Handles logistics for major group sailings and land tours.
Charlene Brown
Outside Sales
Connects with clients through outreach and partnerships. Represents the agency at travel events and industry functions. Focuses on expanding our corporate and group travel client base.
Questions
What travel destinations do you specialize in?
We specialize in global destinations including Europe, the Caribbean, Alaska, and river cruises. Our expertise covers both luxury and adventure travel options.
Do you offer exclusive hotel benefits?
Yes, through Ensemble Travel Network we provide room upgrades, breakfast credits, and late checkouts at luxury hotels worldwide as part of our exclusive amenities.
How do you handle travel disruptions?
We provide 24/7 support to resolve issues like flight cancellations or itinerary changes, using our industry connections to find immediate solutions.
Can you assist with travel documents?
We offer guidance on passport requirements, visa applications, and health advisories to ensure you meet all entry regulations for your destination.
What cruise lines do you work with?
We partner with major cruise lines including Norwegian, Royal Caribbean, Viking, and Regent Seven Seas, plus boutique river cruise operators like Amawaterways.
